Support

aiLink – Local Dining & Community App

Contact Us

Response time: Within 1–2 business days

Frequently Asked Questions

How do I create an account?

Open the aiLink app and enter your phone number. We send you a one-time verification code over WhatsApp — or by SMS if WhatsApp is unavailable on that number. Enter the code to finish signing in. No password is required.

I did not receive my verification code.

Check that the phone number you entered is correct and can receive WhatsApp or SMS. Codes usually arrive within a minute; if one does not, wait for the resend timer and request a new code. Older accounts that still use a password can reset it from Forgot Password on the login screen — that also verifies you by a code sent to the phone number on the account.

How does NFC ordering work?

Tap your iPhone near an aiLink NFC tag at a restaurant table. The app will open automatically and display the menu for that table. Select your items and place your order directly from your phone.

How do I delete my account?

You can request account deletion at any time. Visit our Account Deletion page for instructions.

The app is not working correctly. What should I do?

Make sure you are using the latest version of aiLink from the App Store.
Check that your internet connection is active.
Try closing and reopening the app.
If the issue persists, contact us at support@ailink.id with a description of the problem and your device model.

Privacy & Legal

For information about how we handle your data, see our Privacy Policy.