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About the role

AiLink is a restaurant digitalization platform built for the Indonesian market. We cover the entire business flow of a restaurant: QR ordering, QRIS payment & settlement, group-buy vouchers, Kitchen Display System (KDS) & receipt printing, offline POS tablets, delivery dispatching, merchant backend, AI assistant Aila, field sales CRM, and in-store WiFi customer acquisition. Our product supports Chinese, English and Bahasa Indonesia.

We are a lean team. We rely on AI-assisted coding to maintain 13 backend services, a multi-role app (customer, merchant, kitchen, delivery), an H5 ordering website, an iOS lightweight app and an Android POS package.

Half of your working time will be spent on-site at restaurants, and the other half coding. You will deploy systems, observe real user pain points among staff and customers, build solutions with AI tools, release updates, and return to the same restaurant to verify that issues are fully resolved.

We are looking for people who can figure out what needs to be built. When you hear vague complaints such as “nothing happens when I tap” or “I keep getting kicked offline”, you can trace the root cause and turn the fix into a product improvement released to production.

Key responsibilities

1. On-site deployment: join field sales colleagues at partner restaurants to install and configure printers, NFC table stickers, POS tablets and other hardware; train restaurant staff.
2. User observation & issue discovery: watch customer ordering, payment and voucher redemption, and staff checkout and order fulfillment during lunch and dinner peaks; record every hesitation, support request and error.
3. Root-cause analysis & solution design: pinpoint whether a problem comes from product design, a code bug, hardware or the operating process; prioritize and write clear, executable product plans.
4. AI-powered development: use AI coding tools such as Claude Code to implement changes on frontend, backend or device layers; self-test in staging.
5. Production release: ship updates following team procedures (backend services, app hot updates, H5 sites) and troubleshoot incidents from logs.
6. On-site validation: revisit restaurants after release to confirm fixes; iterate if problems persist.
7. Knowledge documentation: write issues and resolutions into internal docs and merchant manuals so they don't recur.

Tech stack (no prior mastery required)

• Mobile app: React Native · Expo · TypeScript
• Web frontend: Vite · React · Tailwind CSS
• Backend: Go · Gin · GORM · PostgreSQL
• Hardware: Android offline POS tablets · Bluetooth printing · NFC · iOS lightweight app
• Payment: QRIS · payment gateway · refund & reconciliation
• AI tools: Claude Code · merchant AI assistant Aila

Requirements

1. Skilled at writing and deploying code with AI tools (Claude Code, Cursor, GitHub Copilot); you have built and launched at least one live product or tool — not just a local demo.
2. Strong on-site observation and deployment skills: willing to travel frequently to restaurants, talk openly with owners, staff and customers, and spot pain points users can't put into words.
3. Able to diagnose real-world problems, design productized solutions and implement them with AI — eliminating root causes with sensible cost and priority trade-offs, not only fixing single bugs.
4. Fluent written and spoken English for technical documentation and daily work.
5. Undergraduate student, fresh graduate or alumni; any major.

Nice to have

• A publicly accessible portfolio (website, mobile app, GitHub repository, small tool)
• Experience identifying and solving real business problems in internships, club projects or a family business
• Familiarity with F&B, retail and local Indonesian payments (QRIS, e-wallets)
• Chinese language proficiency

No need to worry about

Not knowing a particular framework (AI will help you learn fast), not being a computer science major, or not having a big-tech internship.

What we offer

• AI development tools: the company covers subscription fees for AI coding platforms.
• Fast growth: one-on-one mentorship; you work with live merchant systems and production from your first week.
• Benefits: BPJS social security in line with Indonesian labor regulations, plus religious holiday allowance (THR).

Recruitment process

1. Application: your resume plus a link to at least one project you built.
2. Coding assignment: build a small working tool with AI within 48 hours and deploy it online.
3. Field assessment day: spend half a day at a restaurant with our team, then present one problem you found and your solution.
4. Final interview: talk with the founding team; result within 10 days.

Apply for Product Engineer

About the role

This role is designed to develop future management talent. You will take part in business development, operations and corporate administration to become fully familiar with AiLink's Indonesia business and teams. Based on your capability and company needs, you will grow into team management, project management or business operations.

You will join a fast-growing startup expanding across Indonesia and be directly involved in merchant acquisition, digital platform initiatives, channel partnerships and local team building — seeing projects from first concept to launch.

Location: Jakarta, with frequent remote coordination with the China-based team; local business trips and merchant site visits as required.

Key responsibilities

• Project delivery: support the rollout of AiLink solutions; coordinate sales, deployment, operations and external partners; track plans, blockers and outcomes.
• Channel & partner liaison: assist communication with large Indonesian enterprises such as Telkomsel; compile meeting minutes, agreed solutions and action items.
• Local team coordination: support supervision of local staff and contracted execution teams — task allocation, progress tracking, on-site support and basic workflow setup — gradually taking on formal team management.
• General corporate operations: support admin, HR, procurement, financial documentation, contracts and permits as the business needs, working with vendors and internal teams to meet deadlines.
• Data & reporting: consolidate business and operational data, prepare periodic reports, identify process gaps and propose improvements.
• Chinese–Indonesian interpretation (plus): facilitate communication between China leadership, local staff, clients and partners; support English correspondence and documents when needed.

Requirements

• Indonesian citizen. Daily working communication in Chinese is preferred; without Chinese, fluent English for meetings, accurate information relay and documentation is required.
• Fresh graduate, any major; management or entrepreneurship majors preferred.
• Quick learner, comfortable working across business, operations and admin, and adaptable to a startup's shifting priorities.
• Strong execution and organization; able to manage multiple tasks and proactively flag progress and risks.
• Excellent communication and coordination with colleagues, merchants and stakeholders from diverse backgrounds.
• Proficient in Office or Google Workspace; can build spreadsheets and presentations independently.
• Based in Jakarta, with regular remote alignment with the China team; willing to travel locally and visit merchants.

Nice to have

• Able to work in Chinese and interpret between Chinese and Bahasa Indonesia
• Academic background in management or entrepreneurship

What we offer

• Structured growth path: a 12–24 month program with cross-functional rotations and live projects. Possible tracks: Local Operations Manager, Project Manager, Business Team Lead or general management.
• Mentorship from founders: learn decision-making, project delivery, teamwork and local market strategy through real business cases.
• Meaningful ownership: start by supporting projects, then own business modules and team targets.
• Social security & holiday allowance: BPJS in line with Indonesian regulations, plus THR.
• Global exposure: work closely with the China team and Indonesian clients and partners; sharpen Chinese, English, Bahasa Indonesia and cross-cultural skills, with future projects across Indonesia and Southeast Asia.
• Promotion: scope grows with the business and your performance; high performers can lead business lines and teams.

Apply for Management Trainee

Key responsibilities

• Assist in drafting business proposals and commercial plans.
• Take part in business negotiations with corporate partners.
• Prepare meeting materials, write meeting minutes and follow up on action items.
• Organize and drive business projects internally, aligning cross-functional teams.
• As an internet startup, the scope will adjust with the business; this list is not exhaustive.

Requirements

• Bachelor's degree or higher; fresh graduates and experienced candidates are both welcome.
• Daily work communication and writing in both English and Bahasa Indonesia; Chinese is preferred but not required.
• Able to prepare meeting documents and minutes; clear, structured communication.
• Strong communication and coordination to push projects forward across teams.
• Flexible with role changes; keeps up with the fast pace of internet business.
• Based in and working full-time in Jakarta.

Nice to have

• Prior business development experience
• IT project management experience
• Basic exposure to legal or financial work
• Chinese language proficiency

What we offer

• High-growth platform: work directly on strategic partnerships with leading players such as Telkomsel and Huawei, and help build a local-life traffic platform from its early phase.
• Direct access to the founding team: a flat structure without lengthy approvals — your ideas are heard and put into practice quickly.
• BPJS and THR: social security as required by Indonesian law, plus religious holiday allowance.
• Clear career path: grow in business development, partnership negotiation and project management; top performers may lead key partner accounts and get priority for promotion.
• Cross-cultural workplace: collaborate with our China core team and Indonesian colleagues.
• Broad exposure: F&B merchants, telecom channels, digital products and platform operations.

Apply for Business Development Specialist